How It Works

JustFOIA is an affordable, easy-to-use, cloud-based solution that takes the pain out of tracking public records requests. Let us walk through what processing a public records request looks like with JustFOIA.

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Receive a Public Records Request

Toss the scattered paper forms and electronic PDFs. The public records request submission form is customizable to meet your agency’s needs. It does not matter how your public records requests are received, such as walk-ins, incoming calls, e-mail requests, snail mail or even written on a napkin – we hear it all! We have the best solution to consolidate your organization’s requests. Here are a few of the benefits for allowing online submissions to your agency:

  • Allows Citizens to Submit Requests Anonymously
  • Automates Paperless Processes
  • Creates Accounts for Requesters
  • Customizes Forms with Required Fields
  • Reduces Processing Time for Requests
  • Uploads Documents

Assign Tasks Across Departments

A new request was received, now what? In JustFOIA, simply assign the request or task(s) to a department and the assignees are immediately notified, based on your business process criteria set in place. Here are a few examples of how you may configure your organization’s workflow:

  • Customize User Views and Permissions
  • Monitor Fees & Time Estimates
  • Route Tasks Among Various Departments
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Complete Communications

Cross-Department Discussions

The tasks have been assigned, and maybe they need a bit more information in order to complete the request. You will never lose track of cross-departmental communications with Discussions. Discussions will help keep everyone in the loop and organized within the request.

Requester Communications

Do you need more information before processing the request? Stay organized with centralized communication with the requester using JustFOIA for inbound and outbound emails. You can track general notes as well. Choose from custom templated messages too!

Analyze Comprehensive Reports

Keeping the staff in each department accountable is important for your organization to stay in compliance with FOI laws. JustFOIA streamlines the process and minimizes delays. A few of the reports you can generate through JustFOIA are:

  • Deleted Requests
  • Bottlenecks
  • Correspondence
  • Customizable Reports
  • Fee Totals
  • Payment Transaction Details (your Finance Department will love you for this feature!)
  • Processed Requests
  • Requests Data Table
  • Time & Materials
  • and more!
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Offer Your Citizens a Public Portal

Now that you completed the tasks for the public records request, it is time to release the information to the requester. During the life-cycle of the request, the requester can create an account (or submit anonymously), check the status, process payment, retrieve the fulfilled request documents, and view their history of requests. And you can accomplish the following for your agency:

  • Customize the public portal page to match your organization’s brand
  • Make the public portal page available on your website
  • Provide common open records requests documents publicly (optional)
  • Tag fulfilled requests by category for public access
  • Set an end date for publicly posted, completed requests

Additional Features

Time & Material Calculations

Fee & Invoice Management with payment processing through Authorize.net or PayPal

JustFOIA is deployed using best practices in the Microsoft Azure Government Cloud infrastructure, which meets the requirements of CJIS, HIPAA, FedRAMP, and other regulatory programs.

Integrations

Laserfiche Integration

JustFOIA Laserfiche Integration
 

Leverage the power of Laserfiche to search, edit, and redact. With one-click in the JustFOIA menu, send selected documents directly to the specific request. This integration also provides a seamless export to your Laserfiche solution.

Adobe Redaction Integration

JustFOIA Adobe Redaction Integration image
 

Use Adobe to create, edit, redact, and prepare documents for request fulfillment. Uploading documents to JustFOIA is as easy as picking the request number.

See JustFOIA in Action. Request a Demo.

We just need a little information from you, and we will follow up within one business day to schedule your demo.