Stop Processing FOIA Payments Manually

Imagine the ability to quickly notify requesters of estimated costs and receive payments instantly, before spending your resources on abandoned or excessive requests. JustFOIA’s Payment Portal allows you to add and issue fees for records requests, invoice requestors, and log payments in one centralized interface.

Accept Virtually Any Type of Payment From Requesters

Do your state and local policies allow you to charge citizens for more complex submissions? The fee schedule established for each request can recover expenses from the overhead and supplies needed to complete the fulfillment process.

By investing in JustFOIA as your records requests management solution, you enable your organization to consistently and accurately recover fulfillment expenses (labor and supplies) for each request. 

There’s a good chance JustFOIA can already transfer payments to your organization’s current system with very little setup. We can connect to nearly 80% of non-proprietary Merchant Service Providers/Processors such as:

  • Chase Paymentech
  • Elavon
  • First Data
  • Global Payments
  • Heartland Payment Systems
  • TSYS Acquiring Solutions
  • Heritage WorldPay
  • Vantiv / WorldPay Core
  • EVOSnap

Or you may choose one of our Payment Gateway partners that best fits your needs:





Reporting, tracking, and processing fees for records requests equals a new revenue stream for your agency.

Payment Portal Benefits

BenefitsJustFOIAPayment Portal Integration
Invoice requestors through JustFOIA's Public Portal
Manually log payments towards an invoice
Automatically log payments towards an invoice
Accept credit/debit card payments directly within JustFOIA
PCI DSS (Payment Card Industry Data Security Standard) Compliance

Revenue Management With Payment Portal

Eliminate Manual Processes

Recoup hours spent communicating with requestors, manually tracking time and expenses, and invoicing and receiving payments.

Secure Payments

No more handwritten credit card numbers laying around. Payment Portal transactions are Payment Card Industry (PCI) Data Security Standard compliant.

Centralize Fee Management

Invoice requesters and post payments in one centralized interface.

Streamline Estimates & Invoices

Save hours with fast estimating and invoicing for requests.

Establish Fee Reporting

Make your finance department happy by tracking individual fees per request.

Meet Citizen Expectations

Citizens expect the government to provide the same level of service as other vendors offering self-service, online payments, and digital support.

For more – see “What is a Payment Gateway” in the FAQ below.

Our Clients Say

It is unbelievable how easy it is for our Finance Department to verify payments via and match the balances with JustFOIA payment reports. Before the Payment Portal, our staff would call the requester when payments were declined. The time it takes to search for data reduced by approximately 70 percent after the portal went live! Previously, our administrative assistant processed every transaction per vendor and kept track of every payment. Now, JustFOIA allows us to pull one report each day and provide that information to the finance department.

We generated $40,000 in revenue by charging $30 per lien request and $75 for a rush request.

Payment Portal revolutionizes your records requests management process, reduces wasted effort, and makes your department a profit center for your agency!

"Now with JustFOIA, we get more payments through JustFOIA than the City Clerk's office.It was beneficial for both departments. We recouped thousands of dollars and organized everything. Making payments online streamlined the process and eliminated a trip to our office to drop off a check that then has to make its way to Finance, possibly getting lost in the process."

Let's Get Technical and Dig a Little Deeper

You've got questions. We've got answers.

A payment gateway facilitates the secure transfer of transactions from a merchant to a third-party payment processor associated with the merchant’s acquiring bank. Gateways often offer additional services like reporting and checks on transactional data, such as message formatting, automatic tax calculation, and fraud detection.

A merchant account is a financial institution or bank account used by an organization specifically to collect proceeds from the consumer bank account or credit card payment transactions. You must have a merchant account to use a payment gateway. A merchant account is a separate agreement between your agency and the payment service provider and is not provided by JustFOIA.

The IPN integration works through the PayPal API gateway to the IPN Listener so payments get processed through your back-office and administrative processes. See the infographic below for a visual of the process:

IPN integration infographic