Customer Support

Our goal is to provide you with best-in-class support. Please choose from the options below so that we may better serve you!

Report a bug or need technical assistance?

Questions about your account, add features and more!

Our Learning Content Developers consistently publish new content with the latest updates and user feedback. Reduce internal support and increase user productivity and efficiency through improved internal adoption of JustFOIA. Stay engaged and up-to-date with new releases by visiting your JustFOIA Training Center portal where you can access the following features:

On-Demand Help

All JustFOIA customers have access 100% of the time to video tutorials in our robust video library and full help documentation. Everyone can leverage how-to walkthroughs, get quick help, or test their knowledge with quizzes for interactive learning.

Get Certified

JustFOIA certifications offer complete training on all key system functions, a review of course material, study guides, digital flash cards, an interactive practice quiz, a test of randomized questions and an actual certificate suitable for framing!

Custom LMS

Build courses with your training content to speed onboarding of new employees, assignment of specific videos or courses to your users for quick specialized on-demand training, and monitoring of everyone's progress from your LMS dashboard.

We Want Your Feedback

JustFOIA is the easiest-to-use records request software in the industry because our team listens to you and takes action to meet your needs. You’ll get to see first-hand how our development team automagically brings your vision to life! We have a few ways to share your ideas with us below.

Sign up for our ideas portal to share your own and vote on others’ ideas. Communicate directly with our product team, and get notified when your ideas are in motion.

These small-format focus groups are designed to allow you to discuss your records request management and process needs in depth with a small group of your peers from across the country. Contact your customer success specialist to request to join a user group.

These live monthly events are designed to help your team stay up-to-date on new training and the latest JustFOIA feature releases. Invite all users and leadership to these free events.