The greatest benefit [for us] increased situational awareness for everything that is going on. Sometimes, multiple team members are working on a request. If done in individual email accounts, we couldn’t see the progress.
JustFOIA allows a 30,000-foot view of progress with all requests within the system. As a result, we can determine why things are bottlenecking to move things forward. For example, in Development Services, there are so many divisions and responsibilities – imagine if five people were assigned to one request.
Each division is now a department within the system, so the requests are being routed efficiently. Our process continues to evolve, and JustFOIA allows us to grow with it!