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Naples, Florida by the Numbers
19,618
Residents
32
Public Records Requests per Month
58
JustFOIA Users Across 54 Departments
When Pat Rambosk took over as City Clerk of Naples, Florida, in 2012, she had a mission: To nurture a culture of transparency in the city’s government.
She quickly identified public records requests as an opportunity for improvement. The employee who built their in-house system had retired. With multiple departments receiving requests at different locations, Pat saw the potential for a more unified approach. The Police and Building departments operated from separate locations, and she envisioned better coordination across all city operations.
“We needed a program that would act as a tracking system, allow online submissions and meet the needs of the entire City, not just the Clerk’s office,” Pat said.
Daily Detours
Naples staff were drowning in manual processes. Their outdated system could only look up request history—no tracking, no reminders, no real functionality. Requests came through multiple channels with no central coordination.
Each department handled records their own way. Staff spent hours hunting down information across different locations. The lack of consistency made it difficult to meet deadlines or maintain proper documentation.
Without automated workflows, simple requests became time-consuming projects. Staff couldn’t easily track status or communicate updates to requesters.
Getting the Help They Needed
Shortly after the search began for the perfect solution, MCCi launched JustFOIA, developed by and for government agencies. JustFOIA included all key features they needed, as well as a few they did not think of, and best of all, it is a cloud-based solution, saving on their already limited resources.
She drove Tallahassee to meet with MCCi CEO Donny Barstow and the JustFOIA team personally, a decision she calls “one of my finest moments.”
“We had the highest level of confidence that MCCi could help us stay in compliance with FOIA and state laws.”
The forward-thinking City of Naples became the first agency to adopt JustFOIA, processing their first records request on July 21, 2014.
Skipping the Busywork
JustFOIA eliminated the tedious manual tracking that consumed staff time. No more phone calls or emails to figure out who owns what information.
Online submissions replaced paper forms and scattered email requests. Citizens could submit requests 24/7 without calling or visiting city offices. Staff received organized, detailed requests instead of vague phone messages.
Automated reminders keep requests moving through the system. Departments get notifications before deadlines approach, preventing last-minute scrambles and potential violations.
The system handles 58 users across all 54 city departments seamlessly. Each department can access only their relevant requests while maintaining citywide visibility for administrators.
A+ Transparency
JustFOIA is a win for both City of Naples staff and for the public. Staff is freed from the “Daily Detours” that once plagued them. Meanwhile, citizens now get faster, more consistent service through the online portal and can track their requests in real-time.
Pat’s vision for a more transparent city government became reality. Together with a redesigned government website, JustFOIA contributed to the A+ transparency rating that the Lucy Burns Institute issued to Naples in 2014.
