Skip to content
  • Careers
  • Contact Us
  • Client Support
Search
JustFOIA
  • Why JustFOIA?
    • Product Mega Menu

      Product Features

      See what makes our software unique.

      How It Works

      Process requests from intake to delivery.

      Implementation

      Onboarding to fit your timeline.

      Popular Use Cases

      It's not just FOIA.

      Who We Serve

      We love our clients!
  • Insights
  • Webinars
  • Company
    • About Us
    • Careers
    • Leadership
    • Our Story
  • Clients
    • Support
    • Ideas Portal
    • User Groups
Watch Product Tour
Watch Product Tour
  • Why JustFOIA?
    • Product Mega Menu

      Product Features

      See what makes our software unique.

      How It Works

      Process requests from intake to delivery.

      Implementation

      Onboarding to fit your timeline.

      Popular Use Cases

      It's not just FOIA.

      Who We Serve

      We love our clients!
  • Insights
  • Webinars
  • Company
    • About Us
    • Careers
    • Leadership
    • Our Story
  • Clients
    • Support
    • Ideas Portal
    • User Groups
JustFOIA
  • Why JustFOIA?
    • Product Mega Menu

      Product Features

      See what makes our software unique.

      How It Works

      Process requests from intake to delivery.

      Implementation

      Onboarding to fit your timeline.

      Popular Use Cases

      It's not just FOIA.

      Who We Serve

      We love our clients!
  • Insights
  • Webinars
  • Company
    • About Us
    • Careers
    • Leadership
    • Our Story
  • Clients
    • Support
    • Ideas Portal
    • User Groups
  • Careers
  • Contact Us
  • Client Support
  • Careers
  • Contact Us
  • Client Support
Search
JustFOIA
  • Why JustFOIA?
    • Product Mega Menu

      Product Features

      See what makes our software unique.

      How It Works

      Process requests from intake to delivery.

      Implementation

      Onboarding to fit your timeline.

      Popular Use Cases

      It's not just FOIA.

      Who We Serve

      We love our clients!
  • Insights
  • Webinars
  • Company
    • About Us
    • Careers
    • Leadership
    • Our Story
  • Clients
    • Support
    • Ideas Portal
    • User Groups
Watch Product Tour
Watch Product Tour
  • Why JustFOIA?
    • Product Mega Menu

      Product Features

      See what makes our software unique.

      How It Works

      Process requests from intake to delivery.

      Implementation

      Onboarding to fit your timeline.

      Popular Use Cases

      It's not just FOIA.

      Who We Serve

      We love our clients!
  • Insights
  • Webinars
  • Company
    • About Us
    • Careers
    • Leadership
    • Our Story
  • Clients
    • Support
    • Ideas Portal
    • User Groups
JustFOIA
  • Why JustFOIA?
    • Product Mega Menu

      Product Features

      See what makes our software unique.

      How It Works

      Process requests from intake to delivery.

      Implementation

      Onboarding to fit your timeline.

      Popular Use Cases

      It's not just FOIA.

      Who We Serve

      We love our clients!
  • Insights
  • Webinars
  • Company
    • About Us
    • Careers
    • Leadership
    • Our Story
  • Clients
    • Support
    • Ideas Portal
    • User Groups
  • Careers
  • Contact Us
  • Client Support

Brookhaven’s City and Police Work Together to Build Trust & Transparency

big city lights at night

By the Numbers

Atlanta, GA

MSA Region

55,366

Residents

300

Average Records Requests
per Month

59

JustFOIA Users Across 38 Departments

Welcome to the City of Brookhaven, where we prioritize incredible digital experiences for our residents. One of our must-have digital services is JustFOIA for records requests. We spoke with systems analyst Cheryl Robinson-Smith who shared how easy it was to convince the City Clerk’s office to adopt JustFOIA. Within just a few months, they became fully comfortable with the solution.

The Police Department initially used an old-school spreadsheet solution for their records requests, but it eventually became overwhelming. They relied on one person to handle the requests, and when there was a change in staffing, a backlog of 400 requests quickly piled up.

Realizing they needed a better solution, they reached out to the clerk’s office for help. That’s when they discovered JustFOIA, a flexible and configurable system that could benefit both departments. They were able to create templates, streamline emails, and establish efficient workflows using the JustFOIA platform. In no time, they were caught up and back on track.

Now, the two departments efficiently process over 5,500 requests each year. This streamlined process has not only improved productivity but has also fostered trust and transparency within the local government agencies.

Citizen Experience

Building trust between local government and their constituents is crucial, and a focus on citizen experience is key. That’s why the first priority for the police department was to tackle their backlog. Thanks to this effort, the department now only has around 50 requests in their queue at any given time. This improvement allows for quicker response times and increased transparency for requesters.

Additionally, citizens are loving the user-friendly interface and convenient online payment options provided by JustFOIA. “Being able to pay online is a big hit,” Cheryl mentioned. “It saves people a trip to the police department, and they no longer have to wait in the lobby for their turn at the window.” As a bonus, the department has seen a significant increase in requester fees, resulting in thousands of additional dollars recouped.

Interview with Brookhaven City IT Department

No Prob-llama

JustFOIA is the easiest-to-use records request software on the market for both you and your requester.

Are you ready to say goodbye to frustrating manual processes and hello to increased transparency?

Contact us today!

Request More Information

Fill out this form to request a demo or more information about JustFOIA. We will respond within one business day. Please note: We do not process records requests for individuals – please contact the agency of record.

Trying to Request a Public Record?
Thanks for visiting us, however, we cannot assist you with public records. We provide the software to manage records requests to government organizations. To learn how to search for the agency of record, visit this page.

Why JustFOIA?

  • Product Features
  • How It Works
  • Use Cases
  • Who We Serve

Insights

  • Case Studies
  • News
  • Resources

Events

  • Webinars

Company

  • About Us
  • Leadership
  • Careers

Clients

  • Support
  • Ideas Portal
  • User Groups
  • Events

Product Tour

  • Request A Demo
  • 866.761.5301
  • info@justfoia.com
Linkedin Facebook-f Instagram Twitter Youtube

Privacy Policy | Sitemap
© JustFOIA, Inc. All rights reserved.