Franklin, Tennessee by the Numbers
We had the pleasure of speaking with Angie Johnson, Deputy Assistant City Recorder at the City of Franklin, Tennessee. Franklin is committed to serving its community, one that has grown from a tiny, agricultural community in a strong blend of residential, commercial, and corporate citizens over the years.
Before implementing JustFOIA, they had a hard time keeping things consistent across departments and were relying on a spreadsheet to track their requests.
Implementing an online solution made all the difference in processing records requests, a task that isn’t necessarily a favorite.
Many wonder how to continue day-to-day work without having to overhaul all of their processes when transitioning to work from home environment.
Implementing a solution didn’t just streamline their process for public record requests but also allowed them to re-train their staff and correct many of the policy inconsistencies they were facing.
Not only were they able to correct policy errors by implementing JustFOIA, but they were also able to mitigate risk.
Her advice for those looking to implement a solution?