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The paperwork never stops — and now the cameras are rolling, too. We surveyed government agencies to find out what is actually happening on the frontlines of public records management. Spoiler: 83% report rising request volumes, body cam footage is eating entire workdays, and TikTok is somehow now a FOIA trend driver. Yes, really.
The agencies gaining ground are not the ones with the biggest budgets. They are the ones who stopped treating public records management as a manual process and started treating it as infrastructure. Automated workflows, AI-assisted redaction, and centralized deadline tracking are no longer luxuries. They are the foundation of a compliant, resilient operation. The full report shows exactly what that looks like in practice.
The good news? Agencies that invest in the right technology are not just surviving these trends — they are using them to modernize, build public trust, and give their teams better days.
